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Elements and Performance Criteria

1. Manage personal performance
   • Pre- and post-operational personal condition is managed to ensure safe and effective performance
2. Individual performance when conducting flight dispatch operations is monitored against workplace standards, procedures and requirements
3. Degradation of physiological condition is recognised and appropriate strategies implemented to ensure a safe outcome of flight dispatch operations
4. Degradation of psychological condition is recognised and appropriate strategies implemented to ensure a safe outcome of flight dispatch operations
5. Sources of stress are identified and managed to maintain a safe aviation operating environment
6. Limitations to personal performance are communicated to team to maintain a safe flight dispatch operating environment
7. Maintain situational awareness
   • Flight dispatch support systems are monitored using a systematic scan technique
8. Information is collected to facilitate ongoing system management
9. Flight environment is monitored for deviations from planned operations
10. Hazards are identified, risks are assessed and hazard management implemented
11. Flight environment information is collected to update flight support operating environment
12. Maintain effective communications and interpersonal relationships
    • Effective and efficient communications and interpersonal relationships are established and maintained with all stakeholders to ensure optimum outcome of a flight
13. Effective listening skills are applied
14. Questions are used to gain additional information and to clarify understanding
15. Responses are sought and provided to others in a timely manner
16. Information received is clarified, as required, interpreted and accurately communicated or reported with due observation of ethics and protocols required of the operational environment
17. Flight support objectives are defined and explained to stakeholders, including other team members, flight operations supervisors and flight crew
18. Communication is undertaken in varying situations with culturally diverse, familiar and unfamiliar individuals, teams and crews
19. Appropriate protocols and procedures are followed when using communications systems during routine and contingency flight dispatch operations
20. Appropriate levels of assertiveness are applied that ensure optimum completion of a flight
21. Recognise and manage actual and potential threats
    • Potential environmental or operational threats that are likely to affect flight safety are identified
22. Actual environmental or operational threats that affect flight safety are identified
23. Competing operational priorities and task demands that may represent a threat to flight safety are identified
24. Countermeasures to manage threats are identified and implemented
25. Flight progress and effect of countermeasures are monitored and assessed to ensure a safe outcome
26. Alternative countermeasures are identified and implemented, and effectiveness of countermeasures are re-evaluated for effectiveness
27. Recognise and manage actual and potential errors
    • Checklists and standard operating procedures (SOPs) are implemented to prevent aircraft handling, procedural or communications errors
28. Committed errors are identified and responded to before aircraft enters an undesired state
29. Aircraft systems are monitored using a systematic scan technique to collect and analyse flight information for potential or actual error recognition purposes
30. Flight operating environment is monitored to collect and analyse flight information for potential or actual error recognition purposes
31. Individual or team performance is monitored to recognise potential or actual error occurrence
32. Countermeasure implementation and supervision are undertaken to prevent errors before aircraft enters an undesired state
33. Countermeasure implementation and supervision are undertaken to correct errors after aircraft enters an undesired state
34. Recognise and manage undesired aircraft states
    • Undesired aircraft states are recognised
35. Individual and team flight support tasks are prioritised to ensure an undesired aircraft state is managed effectively
36. Corrective actions to assist flight crew recover from an undesired aircraft state are applied in a safe and timely manner
37. Undesired aircraft states are reported and recorded as required in accordance with applicable workplace procedures
38. Assess situations and make decisions
    • Problems affecting flight performance are identified and analysed
39. Potential solutions to flight performance problems are identified
40. Potential solutions and risks are assessed
41. Course of action is determined and communicated to flight crew, passengers and/or other personnel, as required
42. Tasks are allocated and actioned to implement optimal course of action outcomes
43. Tasks are monitored for progress against determined course of action
44. Plan is re-evaluated as required to achieve optimal outcomes

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

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